Troubleshooting - Posted by Plato
Client launching issues
There are a few different reasons for this that people ask about all the time. The most common is that people haven't installed Java. So if you haven't installed it... do so now! If you aren't sure, install it anyway as this will make sure you have the latest version.
Another issue that people have occasionally is the .jnlp file isn't associated with anything, even though they have Java installed. To fix this hold Shift and right click on the file -> Select "Open with...". You now need to browse to where Java is installed on your computer. There are two different versions of Java, 64 bit and 32 bit. Here are the default locations for these versions:
32 bit windows:
- 32 bit (x86): C:\Program Files\Java\jre6\bin\javaws.exe
64 bit windows:
- 64 bit (x64): C:\Program Files\Java\jre6\bin\javaws.exe
- 32 bit (x86): C:\Program Files (x86)\Java\jre6\bin\javaws.exe
If you are unsure what type of windows you have you can find out by hitting the start menu -> Right clicking on (My) Computer -> Properties. You should see something like this:
If these don't get the client running, your local cache may possibly be corrupted. Open the control panel -> Java (you may need to search for it) -> Temporary Internet Files -> Settings -> Delete Files.
Log uploading problems
Some common things wrong with the actual log is it being too long in time. If you are seeing an error like the following then this is what is going on:
or alternatively like this one
These both mean that the log file you are trying to upload has entries from too long a time period. Usually this happens when you don't clean up the log file between raids. If you run into this you need to split the file up into separate files for each raid. The WoL client has a tool built in that does just this ;)
In the WoL client click on Tools -> Split & zip logs. Select your WoWCombatLog.txt. The program will split the log up whenever it finds a gap in time of inactivity. I believe the gap must be at least 20 minutes with no log lines. A folder called "archive" will be created in the same directory as the log file, inside this folder will be zip files named YYMMDD HHMMSS.zip, with the time stamp based on the first logged line in there. To use this to upload after splitting it up simply extract the zip files in the log directory and tell the client to upload the .txt files that are created. Each file should be usable in the client.
So you have read all the common issues above... but nothing sounds like your problem? Turn on the Java console which will output some useful debugging information, and make a post in the help or bug reports forum ;)
Other client issues
If you run into something not already described and the error doesn't make sense (or there is no error) then we are going to need more information. The first step is to turn on the Java console if it isn't already turned on. To do this go to the control panel -> Java -> Advanced tab -> Show console. This will cause the Java console to show up whenever you launch the WoL client. If you can't find Java in the control panel, try searching for it in the box on the upper left. The window looks like this:
Debug text and any errors will be printed to this screen as the client does it's work. After enabling the console try to reproduce your error and copy the text from the console to a post on the forums.
A copy of the raw log file you are working with might also be helpful. If you can try to keep it around until the problem is fixed.
One thing that might help if you use the client a lot is being able to "install" it. Once you have ran the client at least once you can do this by opening the Java control panel -> General tab -> View... in the Temporary Internet Files section -> Select World of Logs Client -> Install shortcuts. This will put a shortcut to the client on your desktop and the client will be kept up to date for you.
Clearing the cache
Go to Control Panel, use the search on the upper-right to search for Java.
On the General Tab, click View at Temporary Internet Files.
Then, select all instances of the World of Logs client and click Remove selected items.
Restore JNLP file association
If clicking the Client link on http://www.worldoflogs.com does not launch the client, you may need to restore the file association for the JNLP launcher file type.
Go to Start > Default Programs
Go to Associate a file type or protocol with a program
Select the entry for the .jnlp file association, then click the Browse button
Navigate to one of the following paths
NOTE: Make sure to select javaws.exe (i.e. ending in "ws"), not javaw.exe or java.exe!
- C:\Program Files\Java\jre7\bin\javaws.exe
- C:\Program Files\Java\jre6\bin\javaws.exe
- C:\Program Files (x86)\Java\jre7\bin\javaws.exe
- C:\Program Files (x86)\Java\jre6\bin\javaws.exe
Confirm twice, then close the remaining windows. Try launching the Client again.